The good reputation Amazon has is well deserved. Website, packaging, dispatch time (even with super saver free delivery) - all excellent. 99% of the time they are the cheapest place to buy and on the few occasions I've had to return items their customer service has been brilliant and I was refunded, no messing about. Highly recommended!
I'd had a Logitech Harmony remote control for a while when one of the buttons stopped working. It was within the warranty period so I e-mailed Logitech customer support and received a response very quickly. Via messages I was taken through various steps to find out what exactly was wrong with the remote. When it was established that the fault was with the hardware a replacement was shipped out very quickly via UPS. I couldn't have wished for better service. I also have speakers made by Logitech. Their items are top quality and their customer service is awesome.
I know not everyone is the same but I like being able to look around a store without being hassled. If I need advice then I will ask for it. So, despite telling a member of staff we were "just looking" when he enquired if we were okay, after a short while of leaving us alone he came to give us his advice. He was friendly and polite and admittedly not *too* intrusive but it always makes me feel pressured into buying. Anyway, I did find a mattress I liked and my mum had already seen a bedstead she wanted online so we bought both.
Delivery was scheduled for three weeks time. Delivery company telephoned a few days before to confirm and arrived on time but was unable to deliver because the mattress was extremely damaged. When asked if we could still have the bedstead the answer was no. So they took it back to the warehouse and told us to contact Dreams and tell them the situation.
Not wanting to wait a further three weeks I decided to cancel. After half an hour of being on hold with customer service and not getting through, I phoned my local branch and spoke to the man who sold us the items and told him I wanted a refund. He said he would get in touch with customer service and cancel it for me. I also sent an e-mail to them. All I've heard since is someone calling to reschedule delivery! So I've now written to them asking for a refund. If I don't hear anything within a month I will be contacting my credit card company. It's funny how they can take the money instantly but refunding it is a different matter. I doubt I will get the full amount (even though the failed delivery was through no fault of my own) but at this stage I will be happy to get anything back.
Meanwhile, all in the space of 4 days, I ordered elsewhere and received my mattress and bedstead. Dreams needs to sort out its customer service and fast. I won't be at all surprised if they go bust.
After an awful experience with another company I wish I'd gone there first! What a difference! We were allowed to look round the showroom in peace without being hassled. The staff were friendly and polite. I ordered a mattress with minimum of fuss and was given choice of delivery dates. The mattress (which was excellent quality and value) was delivered on time three days later. Couldn't be happier!
ETA: It is May 2013 now and within the last 15 months I've ordered a total of 2 mattresses and 1 bed frame from Beds on Legs. Each order has been 100% hassle-free. They provide great value for money, excellent customer service and they cannot be faulted on delivery. If you need a bed this is the place to go!
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