Dear Oak Furniture Land I took delivery of my table and chairs yesterday and I just want to say that I am delighted with them, really beautiful furniture delivered within the time scheduled, so happy with this thank you. I would recommend you to any of my friends and family.”
Don't buy furniture from Debenhams if you can't take it home yourself.
I ordered my small sofa and chair 22/01/2012 I was told when I called to check delivery it would take up to 6 weeks a long time but I liked the sofa and thought ok I will wait.
I called them today 22/2/2012 and was told it would take up to 10 weeks I asked to speak to someone that could give me a definite delivery date I was told that it is stated on their website that delivery is up to 10 weeks for the Roma leather sofa - why was I told 6 weeks in the first instance-I was put through to Stuart Sanders in customer relations who told me it would be delivered at the end of April, and there was absolutely nothing he could do about it I asked for an address to write to someone that would look into the apalling service he told me to write to a manager and gave me an address 1 Wellbeck Street WiG 0AA he said he wasn't a manager and that my complaint would be logged as all complaints are logged he assured me, but what happens after the logging process. Call be sceptical but I had the feeling that Stuart Sanders would be one of the "managers". that would do the "logging" Why does this company lie. If you need your furniture within 3 months don't buy from Debenhams and don't believe what they tell you about delivery dates. I may still not get mine at the end of April!!! I could be waiting until next Christmas!! they are still taking orders for the Roma and quoting 11 weeks delivery or so Stuart said!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook