Beestie´s profile

Reviews (2)


worse than useless

Paid for a krups nespresso machine in December, for my wife's birthday present on 5th Jan. Told product was out of stock, but more would be arriving soon, so I parted with my money there and then. Over the next weeks, repeated calls to the store and customer service, but no information forthcoming about the product. Early Feb (!) I was told I was put through to London head office, who promised the store manager would get back to me, and they would 'get something done' very quickly. Still nothing. Now mid-February. How do they survive? Plenty of stock available from other retailers, so they have a solution if they wanted to use it. I need my wife's present, not a refund after all this time!

Simply Scuba

Computer says NO !

1: I placed an order for a dive computer and dive manager. 2: Tried to open an account to receive 'bubbles'. 3: No bubbles showing on my account, Customer services say this is 'because I paid by paypal'. Go figure? Oh, then 4: 'customer service' defend this by referring my to the help section/bubbles, where it says Step 1 : Create an account. NOTE: You can't do that until after step 2 when you have placed an order!!!
CS say they will credit bubbles when I place my next order. On second thoughts I don't think I'll be doing that - computer says no!
Still hope to receive my goods soon, though; fingers crossed...

23 February 2012

Reply from Simply Scuba

We have retracted our previous response as we appear to be causing frustration and inconvenience to the customer. We sincerely apologise for any problems which the customer encountered and that he has felt misinformed. Our Company were merely trying to underline where the problems and any confusion arose from, but the customer took our explanation as insulting which is not what was intended in any way. The information was outlined for those who may choose to read the feedback and our response, so that they may avoid similar problems.

Beestie´s profile

profile image of Beestie
Male, 1966
Stafford, United Kingdom