Hudson Reed USA

Unimpressed & Disappointed due to unprofessional communication

At the time of my purchase I did not receive confirmation that Hudson actually received my order, I was unable to confirm that I ordered the correct product and not one bit of communication letting me know that my merchandise was being shipped. Additionally, there were no specifications for the plumbing work on the website or in the package nor did the site do a good job informing me what the materials of the shower panel were made of. Had I known how cheaply made this product was, and how unprofessional they were communicating I would never have ordered anything from this company.

27 February 2012

Reply from usa.hudsonreed.com

Hello, I'm sorry to hear that you received no confirmation email from ourselves. Unfortunately it would seem that our system did not retrieve the correct details from your PayPal account. I have tried to get in contact with you to talk about the situation but have been unsuccessful. Perhaps this has fallen into your spam box? Again, apologies for the inconvenience and please don't hesitate to contact me directly. Regards, Aaron - The HudsonReed USA Team