I will never buy from Asda Direct ever again. They differentiate between regular Asda & Asda Direct customers in that an Asda Direct customer has to either talk to people in South Africa or get their quill and paper out to write in to complain. No option to email, which considering they're an online company is nothing short of stupid.
My delivery was late & South Africa kept telling me the driver was around the corner. I wasted two hours waiting in only for the driver, who wasn't a courier I should add but an old boy in a car, to come the next day with no excuse or apology.
What I got was the product at a rock bottom price, the cheapest on the internet but with that came late delivery, being on hold 3 times for up to half an hour and lies - all to save £2 over the exceptional service Amazon offer.
Oh and I've emailed Asda (not Asda Direct) about this FIVE TIMES about this only to be ignored. they just do not care about their customers.
Angela found this review useful
My wife bought a cream tea experience & tried to book it for fathers day only to be declined by the venue on the grounds that 'they were only allowing paying customers to eat there on fathers day' she then explained 'you groupon people don't understand that we don't make money from these offers' !!!
Well it's not my fault that the venue was stupid enough to make a loss & they didn't have any conditions on their offer either i.e. excludes fathers day or bank holidays etc. and the attitude of the venue manager just stank. She made us feel like some kind of second class citizens.
We'll never go there again and we'll never use Groupon either as they wouldn't refund us but only offered us a credit.
I had to chase TopCashBack for my payback as there was no record of my purchase. Not only that but I've had to put the issue on query with them, wait for them to investigate and then wait another 3 months before getting a notification that they're ALMOST ready to pay out, that's a total of about 5 months that I've had to monitor this myself.
If I had left this up to TopCashBack then I very much doubt I'd have ever seen the money....not that I have it yet of course!
It simply wasn't worth all the hassle & I won't be putting myself through this again.
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