Climbing Frames UK

Damaged parts

Unless you take about two hours checking all the parts whilst the delivery driver waits for you I would be very cautious about signing off the delivery. Everything seemed to be ok with our delivery until I came to attach slide to fort and found a slight crack in the slide, I reported it straight away to climbing frames uk who told me being as I signed for it there was nothing they could do and put me in touch with Sellwood products parts department who in turn told me that being as I signed to say eveyrthing was ok I would have to pay for the replacement part myself. After a lot of pleading with them they decided to offer me the part free of charge but i had would have to pay a very overpriced £35 to have it delivered.So be very very carful before signing for your delivery

28 March 2012

Reply from Climbing Frames UK

Thank you for your review, your comments have been noted. However, we would only ever expect a customer to check the slide which is in a transparent plastic bag. It is large and plastic and is more susceptible to damage in transit than the wooden components, which we don't expect customers to check piece by piece. If you mark 'damaged' on the drivers POD then we will dispatch a replacement immediately free of charge. Unfortunately if the POD is signed with no damage listed we cannot claim from the courier and can only assume that the goods have arrived in acceptable condition. Home delivery of large, bulky goods (like slides) is expensive and we never look to profit from delivery services. Please contact us directly and we will cover any redelivery costs you have incurred in this instance.