Jeg bestilte en SSD kl 14:30 og modtog pakken kl 9:30 dagen efter.
We needed help with our luggage in Amsterdam airport because our suitcase weight was 29 Kg and they only accepted 23 kilo pr. person. We then tolled them that we are husband and wife sharing one suitcase and we together have 46 Kg, they got angry and called their manager and the manager tolled us that they would refuse us to fly if we did not listen and do as they say. The manager then said that if we paid more then they would accept that the suitcase weight was 29 Kg and we could not believe how it is possible to mistreat customers so much. We only had 29 Kg with us and we was permitted to have 46 and they wanted us to pay more or no flying. Another funny thing is that we had the same suitcase with the same weight from Copenhagen to Amsterdam with KLM, LOL... And in Copenhagen Novia personnel accepted the suitcase with a smile :). We was then forced to open our suitcase in front of 500+ people staring at our clothes and personnel belongings, and move 6 Kg in a bag. How rude...... We will never fly with KLM again and we do not recommend them.
Jenny Rap found this review useful
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