I ordered a mobile phone it arrived in good time but the phone was for France not UK so had a French manual and charger, box in French, had no english manual and no uk charger, felt totally ripped off, complained and I was told it was stated in the terms and conditions which stupidly I had not read but they should have been upfront and stated it on the description page. They did send me a copy of an english manual which was 72 pages of A4 paper which they had printed off, which could not be read!!!!!!!!!!!
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