I bought a 19" LCD TV that proved to be faulty. Before I bought I contacted customer Service to ask that if I had a problem, could I deal with Currys as the TV was a Curry's own Essential TV? I was told I could so I made the purchase. On returning the faulty item to Currys I was informed that this was not the case, even though the information on their website and included in with the item corollates the employees answer.
Pixmania customer services have been appalling, necessitating in excess of 20 emails in order to get to where I am now - A refund of the item, delivery costs and a partial refund of return delivery costs, why I have only received a partial refund I do not know yet, I expect another 5 emails or more may shed some light on the matter. This has been a battle! Responses to emails are forthcoming but the undertaking of what is promised is not, and when you follow up an email their customer service team do not bother to check the history of the case and ask for the same information over and over.
The laziness and incompetence of their staff is unbelievable and continuously being told something is going to be done without anything happening is infuriating.
I just wish I had done some research about this joke outfit before I dealt with them and I may have been able to avoid wasting so much of my time.....I shall NEVER deal with them again.
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