I have dealt with Maplin for a number of years now and felt that the time has come to let you know how fantastic their Brighton Store staff members are. I am a disabled female who is largely self-taught regarding all matters computer related. My technical jargon is non-existent. However the staff members never seem to mind taking the time to help me unpack my thoughts and are always willing to go out of their way to make sure that we are talking about the same thing. On a couple of occasions I even ended up not buying anything as their staff member wrote out a work-around which saved me pounds.
It is absolutely fantastic how they do not make me feel a fool and I always end up being able to make decisions regarding purchasing or adjusting purchases with full confidence due to the willingness of the staff to help me decide – I always wheel away from the store feeling fully empowered and secure in the knowledge that I am a valued customer.
Today, I ended up making a purchase online as the item was rather heavy and I would need to have had it delivered. I was going to ask the Brighton Store to deliver it however when they heard that I would also need the inks they suggested I would be better off ordering it online as then I could order both the multifunctional printer and the inks at the same time for delivery at the same time.
The online staff was just as helpful, patient and accommodating as Brighton store staff.
I ordered an electrical item online via eBay with Tesco Outlet. I placed my order very late on Saturday and it was with me the following Tuesday.
Unfortunately I could not get the item to work so I called their helpline. After discussing matters with the polite and patient gent on the phone, he determined that the item was faulty. He immediately put me through to another department where they took my details, helped me find an alternative item, arranged for shipment of the replacement item and collection of the faulty item.
By midday Wednesday, I had a fully functioning replacement dab radio with CD player and the faulty one had been collected.
Wonderful customer services ... I cannot praise them enough.
Their website does not ensure that delivery is actually possible. I ordered a meal, paid for the meal and the card-payment surcharge as well as the delivery charge of £1.00 before the restaurant decided that 1.9 miles is too far to deliver. They then tried to tell me that I ordered for collection ... really? So why take the delivery charge of £1.00.
Customer service is atrocious and the website is misleading. I am now going to have to watch my card account like a hawk to make sure they do not take the money they made me authorise.
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