Neil´s profile

Reviews (2)


A firm too big for customer care

I have had mobile services through Virgin for over ten years. The downside was the the patchy reception I got when I moved house, so I gave Vodafone a go. I got great signal reception but the customer service was dreadful. I was never probably able to access my account on-line despite spending hours waiting to speak to customers service, whose English is often so poor that the are incomprehensible. When my contract completed I emailed stating my intention was to finish the service. Having received no reply I decided to give up an evening waiting to deal with customer service who said the email did not reach them so I had to give another four weeks worth of notice and pay for a service I was not using. I should have complained but you get so tired of dealing with non-English speakers that are only interested in following the company line. Back to Virgin!

Excellent company for independent travel

I adore using the web booking service. The choice of hotels based upon my requirements including price combined with loads of flight possibilities is astounding!

Neil´s profile

profile image of Neil
Male, 1965
Hitchin, United Kingdom