Expedia.co.uk

Great holidays but woeful customer service

I have used Expedia many times over many years and I keep going back to them because they have the best choice and the best deals, especially when you book a package. Recently I booked a trip to Budapest through Expedia and when the airline went bust Expedia didn't contact me. When I phoned them they said they couldnt comment, they said I would recieve a call back from them within 48hours but they didn't call. When I emailed customer services they said I had to call them instead. With no help/info from Expedia I had to reorganise the flights myself. I then spent ages trying to get through to Expedia and arrange a refund. They did refund the cost of the original flights, which was excellent, but it was not an easy experience.