John R´s profile

Reviews (4)


product good - but only received part order

ordered 2 items and one arrived very promptly. Still waiting for other item tho...

12 November 2013

Reply from

Dear John

Thank you for taking the time and trouble to leave your review.

Firstly, please accept my apologies that you were not made aware of the situation with regards to the out of stock Plant Sterols.

Unfortunately, this product is currently out of stock due to a problem with the production. Unfortunately, the raw material did not meet our high specification, therefore production has been delayed. However, I am pleased to say we are expecting this product to be delivered to us tomorrow. Due to this unfortunate delay I have arranged for your outstanding order to be upgraded to a first class delivery at no extra charge.

As soon as we receive the stock your order will despatched without further delay, we do have allow between 1-5 working days for delivery however in our experience we find that first class orders usually arrive in 1-2 working days.

In the mean time we do have a small supply at our office in Tunbridge Wells, I will arrange for a sample to be sent out via first class post this afternoon. This will be sent by letter post so should arrive quicker, therefore keep you going until your order arrives.

I do hope this information helps and I again apologise for any inconvenience this delay has caused.

Kind regards

Customer Services Supervisor

Westin Gourmet

meat order

all received OK. Not had chance to try the steaks yet, but not very impressed with the chorizo sausages I'm afaid.

02 October 2012

Reply from Westing Gourmet

Hi John,

It was nice to talk to you today, I'm sorry that you didn't enjoy the Sausages but I'm glad that I managed to get something sorted out for you.

If you ever fancy a chat give us a call on 0115 979 8439.

All the best,

Westin Gourmet

good service

recent order placed without difficulty and despatched as promised.


Good service and prompt delivery

Item arrived as promised - carrier seems very efficient and can give one hour delivery time slots which was honoured.
Not so sure about the robustness of the product and its ability to withstand the weather conditions in this area....

John R´s profile

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John R
United Kingdom