In January I ordered the Oz Box Set at a sale price - about £38.00? Received an e-mail confirmation to say it would be sent in 3-5 working days. More than 5 weeks later ... still not sent.
Wrote to HMV CEO and still no reply, BUT STRANGELY, a few days ago, received a standard email to say the box set was out of stock?
Not believing this, I went to a compare price site and checked HMV. It said this item is available and in stock - but at a whopping increase ... and now priced at of over £94.00! ... about £40.00 more than many other comanies. No wonder HMV do not want me to have Oz Box Set at the sale price of around £38.00 at a lower, when they can try and rip me off for nearly £60.00 more!
I think I will have to refer HMV to the Financial Ombudsman and Office of Fair Trading to investigate and try to force HMV into selling me with the Oz box set at the agreed contract price. I may, depending on the outcome, have to refer HMV to the Small Claims Court, under the Sale of Goods & Services Act – as they appear to have contracted to sell me the box set at an agreed sale price, but now fraudulently claim it is out of stock when clearly it is NOT out of stock!
Certainly the last time I buy anything further from HMV. His Masters Voice … certainly they are not listening to the customers’ voice!
HMV … A WELL DESERVED NIL POINT FOR CUSTOMER SERVICE!
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