Dave´s profile

Reviews (1)


Poor customer service

Where do i start!
The whole thing from start to finish has been a disaster...
I found the chrome tubes & end sockets in homebase but went on line to see if i can get them cheaper - alltools.co.uk came up - they said delivery within 2 - 3 days so i thought great, i can have them for Friday when i was due to finish the wardrobes.
They tried to be delivered on the tueaday but i was at work & as i had received no expected delivery email i had no idea when to expect them.
I re-arranged delivery for the friday to my mothers address - she sat in all day & they didnt turn up. I rang alltools and they said that i couldnt speak to anyone until monday.
I rang monday & they said that TNT had lost my package & they would get another one sent to me for the next friday (11 days after my order date). I wasnt happy about this but what option did i have.
I thought as a goodwill gesture they would refund my delivery costs but i was instead told that i had 2 options - cancel the order completely so i dont have to pay postage or deal with it!!
Friday came yet again & my mother sat in again all day - this time she received the order but only the poles & not the end sockets. When i rang on the saturday to explain it all, the phone was answered by James who was laughing at me as i told him what had happened & he then told me 'well thats what you get for ordereing online'

Warning to everyone: Go to a DIY store as although alltools is cheaper it hasnt been worth the hassle and endless telephone calls to be greeted with bad customer service each and every time.
I am disgusted with alltools, and as a builder who orders online all the time, i certainly wont use them again!

01 March 2012

Reply from Alltools Ltd

Hi Dave
I was distressed to read of your experience, which thankfully is not typical (our eBay satisfaction score is 99.4%)
I have looked into the circumstances of your order and agree you were let down by both ourselves and our carrier. We have reviewed our packaging and address labels in an attempt to prevent future problems.
As a goodwill gesture I have refunded your order value.
Chris Staves
managing Director

Dave´s profile

profile image of Dave
Male, 1980
Cambridge, United Kingdom