I have used Expedia to book a variety of trips to Europe and the States. Sometimes these have been hotel only deals and sometimes combined The quality has always been good and we have benefited from upgrades at hotels that I don't believe would have been available to people booking directly. On the occasions when we have had to use customer service, for example when flights were delayed or cancelled and we needed to inform hotels/ car hire companies that we would be late, the customer service people went to great trouble to sort things out for us and let us know that the arrangements had been changed.
I would have no hesitation in recommending Expedia to others and look forward to our next trip.
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