Called into the shop at Chelmsford today to pick up some chemicals.....prices were considerably higher than those on line. So, won't bother now to ever call into the shop again. This means Hot Tub Barn will loose the opportunity to sell me anything else that will catch my eye whilst whilst I'm there. I guess this situation really sums up retail in general. If you make on line so attractive that we don't need to visit your shop.....you are likely to loose impulse sales.
One 5kg container of Chlorine granules is priced at £34.95 in the Chelmsford store and £22.95 online. Having spent my time (and money) travelling to the Chelmsford store to purchase chemicals I was very unhappy at the higher prices charged. Is that price differential REALLY necessary ? All you are doing is sending a message to your customers that you don't want them visting your store (even if they are just around the corner)....its hardly the way to run a successfull business.
Neil Hart found this review useful
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