Over the last 5 year I have booked 5 DIY itenerary touring holidays to the states and Canada involving internal flights, trains, an average 8 different hotels and at least one car hire. Each has worked 100% and the flexibility has enabled me to see all the things I really wanted to see in both countries. I find it reasonably easy to use, always offers a wide selection of options and offers good value for money.
Their secret hotel scheme is brilliant and offers real savings.
For Transatlantic flights I fly business class and book direct through the airlines customer web sites so I can book seats etc. and maximise my use of loyalty schemes.
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