Aislinn Sherwin´s profile

Reviews (2)

INFURN.com

If I could give it no stars, that would be better

Shocking lack of customer service from Infurn. Ordered a beanbag from this company via Groupon in November. Promised it would be delivered by Christmas. Bean Bag of course didn't arrive. Contacted Infurn who then told me it would be delayed. Why didn't they inform people they couldn't meet their promised dates and offer refunds straight away??? Ruined Christmas presents.

Subsequently changed my dates for arrival of beanbag. Got to second date. Again, Infurn didn't email me to tell me this has changed. Eventually contacted Groupon who refunded me the original cost of the beanbag. Contacted Infurn again who sent out another automated reply that they would get back to me. Still waiting on my refund of postage and packaging.

I imagine the company directors are living it up in the Caribbean, laughing at those who bought beanbags before Christmas and enjoying the free money they've received for postage and packaging.

Appalling customer service. Will never, ever, ever buy anything from this company again.

28 February 2012

Reply from Designfurn LTD (infurn.com)

Dear Ms Sherwin,

Thank you for your comments. Please accept our apologies for the inconvenience you experienced in respect of your BiGboy order. We are currently addressing the issues with customer services by implementing key staff changes,recruitment and training and updating our systems. We are very serious about our customer’s satisfaction and we are endeavouring to resolve all customer complaints and feedback.

I can confirm a refund requst is in hand with our finance department for your shipping cost.

If you require any further information please contact me at support@infurn.com

Kind Regards

Sonia Harris

Customer Relations Supervisor

INFURN.com

If I could give it no stars, that would be better

Shocking lack of customer service from Infurn. Ordered a beanbag from this company via Groupon in November. Promised it would be delivered by Christmas. Bean Bag of course didn't arrive. Contacted Infurn who then told me it would be delayed. Why didn't they inform people they couldn't meet their promised dates and offer refunds straight away??? Ruined Christmas presents.

Subsequently changed my dates for arrival of beanbag. Got to second date. Again, Infurn didn't email me to tell me this has changed. Eventually contacted Groupon who refunded me the original cost of the beanbag. Contacted Infurn again who sent out another automated reply that they would get back to me. Still waiting on my refund of postage and packaging.

I imagine the company directors are living it up in the Caribbean, laughing at those who bought beanbags before Christmas and enjoying the free money they've received for postage and packaging.

Appalling customer service. Will never, ever, ever buy anything from this company again.

Simone Marini found this review useful

Aislinn Sherwin´s profile

profile image of Aislinn Sherwin
Aislinn Sherwin
Reviewer
Female, 1985
Dublin, Ireland

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