I ordered a Barbour jacket as a present for my husband and he loved it, added bonus was the free Barbour scarf enclosed. The jacket arrived next day with no extra delivery charge and delivery communication was excellent.
Would definitely order from them again and would recommend.
So disappointed with this company. I ordered the Silk cord drum floor light in September and was told it would be delivered on the 9th November, then received a phone call to say it was on the ship but delivery was delayed until November 29th. I went into the Deansgate, Manchester store to confirm delivery this week where I was told it hadn't been shipped and would now be delivered on the 29th December. Why do I not believe them?
It seems to be a pattern on here that they hold onto your money and the goods for months, I will definitely not be buying from them again.
As predicted the December delivery date was moved to January 21st, to be fair the customer service representative we spoke to on the phone did try to get one from a local store for us, however it transpired that the store display lights are faulty and therefore not for customer use. So we got our money back and will not be shopping at Dwell again.
I am so impressed with this company, I ordered a clock from them and it was £60 less than the exact same clock in John Lewis, I needed it quickly and they went out of their way to make sure I received it quickly (at no extra cost). I received excellent communication from Arno regarding its despatch and a tracking number as soon as the product had left their warehouse. The clock arrived well packaged and on time. Will definitely buy from Wayfair again and would recommend to anyone.
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