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Will never buy from Halfords again

My partner and I bought two Apollo bikes 7 months ago from Halfords Bournemouth. All I can say is, thank god we bought a care plan as we have had to take the bikes back practically every month with issues. Mainly the gears having multiple issues constantly, a loud clunking sound through the pedals, back wheel bending... We take care of the bikes and ride them everyday to work and although Apollo is the cheapest make, you should still get a bike that actually works! The Bournemouth branch seems to employ mainly teenagers and I think better work may have been done by older people with more experience (one time my partner got a new wheel put on by one of the teenagers and he put it on the wrong way!!!) I think the staff are incompetent, I know that sounds harsh because they are very friendly and helpful but they clearly are not as experienced as they need to be as when they say they have fixed it, once we are outside riding away, we can feel its not 100% but just cant be bothered to go in and hang around for another 30 mins whilst they look at it again so put up with it until it gets unrideable. I won't be buying from Halfords ever again- the past 7 months have been a nightmare with this piece of lead I've been riding around.

Jen´s profile

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Female, 1980
Bournemouth, United Kingdom