If I could give them minus stars I would. I have never in my life dealt with such a hideous company.
I've been with them two years. In the first year they billed me twice, despite me chasing them monthly. I was worried about being left with a huge bill so I always called and asked if I could make payments. They wouldn't let me and said I needed to wait.
Of course, 2 days before Christmas in 2010 they landed me with a £1000 bill and demanded I pay within 10 days.
I called, I emailed and got nowhere so I wrote to the Ombudsman. This took over 8 months and during that time FU didn't bill me. Again, I called them monthly and still nothing.
They now claim we are using £525 worth of gas/electricity a month in a 3 bed detached with 2 adults. It's insane and they won't communicate with me.
I am now left with a huge debt (I never, ever have debt and have an excellent credit score) that is incorrect so I am stuck. I can't move companies unless I pay them £000's I don't owe and they've now said I have 10 days to pay or it's being sent to debt collection and this was stated in their "apology" letter.
So they can mess me around for 2 years but I get 10 days.
Please, please no one use them. They are truly hideous. They are the bane of my life!
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