We have had a crackly line on and off for four or five years and have got locked in a cycle of call, complain, engineer visit, line declared OK, wait for next crackly line. My wife works from home and needs a good, clear line for conference calls. Unfortunately, BT Engineers tell us that they only have three hours to resolve a fault and whilst they recognise that our issue is probably further up line they cannot allocate enough time to resolve it!
We upgraded to a fibre optic line and still have the rubbish crackling. Every time we log the fault they insist on wasting time rechecking the line rather than going and doing some root-cause fault analysis. We are at our wits end!
Hermes state that they will collect all day or up to 8pm. It's now 8:55pm and still nothing. What kind of a service says it will do something and then not only does not deliver but does not let you know that they are failing you?
If I could give no stars I would have done as this is a complete failure. They should be ashamed of their rubbish service. When I tried to find out if the courier was going to come I was told that they couldn't track where their drivers were or what routes they were following. Typically logistics firms have programmes that give optimised routes for collections/ drop-offs so I don't understand this.
I will be advising anyone I know to steer well clear.
I ordered a beanbag via Hungry Local back in October for a Christmas present for my daughter. Christmas has come and gone and after pasting a negative comment here on this website I finally got a response from Infurn to confirm that we should get the beanbag in time for my daughter's birthday which is next week. I haven't heard anything since apart from receiving an email saying that they haven't received payment from Hungry Local.
Why has it taken almost six months to offer this excuse?
Why do I have to post a review on a website to elicit a response from Infurn?
Stopinfurn.com found this review useful
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