This is my first experience of nature Shop. All I can say is they were a joy to work with.
I bought boots for my daughter which turned out to be too big. I phoned the customer help desk to ask about replacing with a smaller size. The young lady was brilliant (Caroline). Not only did she arrange to have the new one's sent but organised a small refund that was due on the old boots. That was before I have even sent the old ones back. Now there is trust you don't see very often. I returned the old boots today (with no charge) with a thank you note enclosed.
I would highly recoment this company. The quality of the boots is excellent.
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