Brad, our contact at Nationwide, was very thorough, professional and efficient. The paperwork was fairly straightforward and he kept in touch with regular updates.
We ordered two vans, and the first was delivered on the date and time agreed, all panelled out and ready to go. The second however was disappointing, although it arrived on the date and time agreed, the Ply Lining was not fitted. A phone call to Brad and the promise that the dealer would call me back straight away, No Call so at 4pm I rang Brad again, still no call back, eventually the following day a call from Renault Liverpool who said they could not do it until Friday, 5 days after delivery!!
Using the van was impossible without the lining as any damage would be charged to us, so we lost revenue for a week. I have requested some sort of compensation for this loss, but un-surprisingly have had no response yet...Overall, Nationwide were fine, but their suppliers let them down.
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