Dan Armstrong´s profile
Reviews (1)
Critical Power Supplies Ltd
When it matters - TERRIBLE!
For a company that takes orders, payments and supplies goods let's be honest, it isn't rocket science and they should be able to do this right every time - afterall that's their business and 99% of successful online retailers manage this. So, what matters is when it's not as simple as take from a shelf and post, right?! Or as in some cases (as this company appeared to for me in the first instance), just feed the order to the REAL distributor who sends the goods, even easier?!
So, firstly it arrived LATE, then it was the wrong item and damaged. I sent a support ticket - no response, followed up with a phone call, promised a callback, didn't happen. Guess what, chased again over the phone, was promised next day delivery, no response and no goods - waste of a day. Next, after chasing again, promised an update as to the delay, didn't happen. Finally, an alternate (that they actually stocked themselves) was sent out nearly 2 weeks after order.
6 weeks later I have still not had a refund of the difference in price between what I ordered and now have (50% of original order!). Oh, yes, and they did finally contact me to arrange to pick up the damaged/incorrect unit but then when I responded (suggesting a date as they requested and asking for confirmation of the refund amount), I got.... silence!
My opinion if it wasn't clear, DO NOT BUY FROM HERE - there are plenty of far better competitors....
Reply from Critical Power Supplies Ltd
Dan Armstrong´s profile
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We can confirm at 14.02 today we provided you with a 100% refund of your order and have emailed this to you.
Above all, thank you for writing the review its always helpful to receive a holistic review of your experience so that we can address issues and ensure they never detract from the service we look to provide customers with. We also operate ISO 9001 so your comment and experience will be thoroughly investigated and dealt with.
Concerning East UPS, we will be removing the East Products as a short lead time range/item because of the delivery time you experienced, until this is satisfactorily addressed with East UPS.
Finally, we have tried to call you today but could not reach you please call us when your free on 0800 978 8988 - this a free phone number manned 7 days a week. Alternatively we will try you again shortly but most certainly today.
Yours sincerely Jason.