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Reviews (2)

Bride & Groom Direct

Price Advertised Unclear - Envelopes Outrage on price

Good Points
.The invites where good quality

Bad Points
. Price Advertised was unclear and at the checkout you get a surprise
. Envolopes are ridiculously priced
. Envelopes are not included in the price for the invites
. Long wait on invite arrival
Would I use again? Doubtful. Would I recommend a friend? Doubtful.

12 November 2012

Reply from BRIDE & GROOM™ Direct

Dear c4nd1,

Thank you for taking the time to review Bride & Groom Direct. I'd like to apologise for the delayed reply, and for the issues you faced when placing your order. Please allow me to explain.

When ordering wedding stationery on our website, all the pricing is clearly structured and upfront. We don't have ANY hidden costs at all included in the ordering process.

As standard, all our wedding invitations come with blank envelopes. These are included within the price. However, through the ordering process, there is an option to upgrade your envelopes to include your return address. This is not compulsory, as blank envelopes are included anyway.

Having looked at your order on our system, I can see that we made a mistake and sent your invitations without your envelopes. This is an unusual error and we're sorry this happened, which we rectified straight away for you.

You also mentioned that you had a long wait for your invitations. We aim to process orders in 5 days, and send through secure courier. This time frame was met with your order, and everything ran on time.

We're pleased you liked the quality of the invitations, and if there's anything else we can help with, please let us know.

Kind regards,
Krissy
Web Team

National Tyres and Autocare

Ok Website

The website is quite standard.
They shopping basket and payment areas are not as modern as you would expect. Could do with some investment here.

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c4nd1
Reviewer
United Kingdom

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