Pete Masson´s profile

Reviews (1)

Mothercare

Do not order to collect in store - in fact, don't order anything from Mothercare.

Having ordered online to collect in store, and received an email saying "...your order will be ready to collect on 27th February...", we went to the store to be told by an unhelpful manager that it could arrive anytime up to 6pm... but the store is only open to 6pm, so do we have to camp out? How were we supposed to know that? Apparently we should have waited for a text message, an email AND phoned the store! Nothing on the website hinted at any of that (been back through the process and checked). Besides which, since when does a confirmation email which says "your order will be ready to collect on 27th February" not mean exactly that? Why would I choose the day before if I wanted to collect it on that day?

To add to it, the manager was very unhelpful - only when I suggested that she should phone up to find out where the item was did she call customer services. Apparently then the item wasn't due until 17th March!

Upon arriving home, we phoned customer services to get the same lines about how the website says that it could arrive up to 6pm (which it definitely does not say) and we should have waited for text messages, further emails and phoned the store before going. Do these people not understand the internet???

Every single person seems to be trained to be as unhelpful as possible and purvey lies about how their systems work.

They need to get a grasp of the English language - "collect on 27th" means "collect on 27th" NOT "collect on 28th".

Majid Siavashi found this review useful

Pete Masson´s profile

profile image of Pete Masson
Pete Masson
Reviewer
Male, 1975
Alton, United Kingdom

About