Shoe Envy

Very poor customer service. Very hit and miss, wouldn't chance it again.

I ordered from Shoe-envy before and paid for next day delivery and everything was fine and I was pleased with the Boots I received. However this time has been a nightmare. I chose standard delivery this time and I received a dispatch notice the next day, but the tracking link to royal mail was broken and I had not recieved my tracking code. It has been over a week since the dispatch note was sent and the shoes have not arrived. I have sent four e-mails and phoned countless times. All of their telephone numbers even the ones I found on the BT directory are not connecting. I eventually found a mobile number connected to the company, which went straight through to the answer machine. I actually went as far as to phone another shop near Shoe-envy to make sure they hadn't shut down. I have not had a single reply and still have not recieved my shoes. If I do not recieve any reply by tomorrow I will begin a dispute with pay pal.


I have now started a dispute with Shoe-envy via pay pal. I really suggest not using shoe-envy, there is something very dodgy going on here, I don't know why sometimes they're great and sometimes they're terrible, but considering how terrible they can be when things go wrong I wouldn't chance it and if you do use them, go with pay pal so at least you can dispute the transaction.