Expedia.co.uk

Excellent Customer Support

I have used Expedia many times and always found them helpful and efficient. Last September I had to cancel a hotel/flights booked holiday for personal reasons and they refund all my hotel costs and flight costs less taxes in a matter of days with no quibble. I booked flights to USA for 2 weeks ago and due to the collapse of a Spanish airline the first leg was cancelled. I was unaware of the collapse until arriving at the airport on the day of my flight. I emailed Expedia customer support and very quickly I got the standard answers about claiming on holiday insurance or from my credit card company. I was not entirely happy about this as I needed to be in the USA for an arranged vacation so I telephoned the customer support number. I explained the problem and that I was calling from overseas. A charming young lady said she would look into the matter and promised to call me back. This she did and informed me she needed to speak to Air France who were chartering the flights. The office was closed but she said she would talk to them as soon as they opened. Later that afternoon she phoned to confirm she had organised 3 flights for the following day to get me to Indianapolis and my return flights would remain the same. This lady and her fellow workers provide me with an excellent service once again and for this reason I always use Expedia and recommend them to friends and family.