Powderpuff

why don't they answer?

I ordered an item from their website which arrived quickly and I was happy with it. I thought great, i'll go ahead and buy 3 more. They never arrived. After writing 3 emails with no response and calling with no answer, I'll still haven't received an email or any correspondence whatsoever. We are close to one month now and i'm going to have to contact my credit card company which is a big inconvenience.

Just one more thing. On their terms and cond. they have written - "We reserve the right to refuse any order" Seriously is that a good business idea? Why would anyone refuse an order made from them?

24 August 2012

Reply from www.powderpuff.net

Dear Customer,

we have tracked your order through the system. We have spoken to you on the phone about this order.

The order was sent for you but it appears to have been lost by royal mail.

As the item was not delivered, you were not charged and no money has been debited from your account.

The right to refuse is a standard term and condition and refers to orders fraudulent orders.

Best wishes,
The Powderpuff Team

We are sorry for any inconvenience caused.