Variety of Product - good selection
FREE shipping with minimum purchase - code is always available - I don't have to find the "Secret" to get free shipping.
Quick Delivery - even with FREE shipping
I don't have to find all the CODES or COUPONS in order to have a good price on product and shipping - don't have to jump through a lot of hoops in order to get a good deal - the good deal is already better than most online pet food stores.
Suggestion about website: Orders and Shipping Flows should also show the products being shipped - I always have to click on the order number to find out what is being shipped - very inconvenient to keep track of what I've ordered and what is being shipped next.
Quick customer service - will correct any shipping issues promptly.
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