J Gough´s profile
Reviews (1)
PhysioRoom.com
great product. Poor description
I bought the knee straps for my daughter who had Osgoods. I paid an additional £5 for next day delivery but they arrived 2 days later. When tracking all i could find out was the distribution centre my package was in. I also assumed that the knee straps came in pairs, as this was not clear on the web site. i admit this was possibly a wrong assumption, but some kind of message alert when buying one to ask if i needed 2 would have been very useful. I now have to go back to buy and pay postage for the other knee strap. Having said this, the product does what it says!
28 February 2012
Reply from Physioroom
Hello, I am sorry to hear you are disappointed with the delivery. I have tried to call you this morning to discuss this but unfortunately we have an invalid telephone number on your order. Orders placed before 2pm are dispatched on the same day, orders after this are dispatched the next working day. As your order was placed at 5:40pm on 20.02 it dispatched from our warehouse the next day (21.02) and then delivered to you the day after (22.02) because you had paid for next day delivery. I am sorry if there has been some confusion with this. With regards to at amount of knee straps you get I can see that it doesn't specify you only get one, if you are ever unsure you can always email or call our customer services team and they will be happy to help answer any questions you have. I have passed this information onto the product manager and have asked if they can added something to the website to make it clearer. If you require any further assistance please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.
J Gough´s profile
United Kingdom
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