Phil´s profile

Reviews (2)

Fitness Superstore

Taking payment for items that are not in stock.

I ordered a Nordictrack elliptical trainer and the money was taken from my account. However, I received a mail the next morning informing me that the item was not in stock and to call customer services for further information.

As instructed, I called customer services only to be told that the item would not be in stock for nearly 2 weeks. I asked if the item would definitely be in stock in 2 weeks but was told there was only a 50% chance of this. I requested a refund and was told that this had to be done in writing and that this would take 5 days to complete.

I emailed customer services outlining the problem and asking for someone to contact me regarding the problems I was experiencing, I am still awaiting a response?

I am amazed that companies are allowed to debit funds from your account in full knowledge of the fact that the product they are offering for sale is not in stock, and may not be for some time. I am also amazed that funds can be debited from your bank account immediately, but take 5 days to be returned.

I wish I had ordered the item from Amazon!

Victoria Smith found this review useful


Excellent Service!

Ordered 5 sale items all of which arrived 3 days later, can't fault the service I received.

I will definitely shop with them again.

Phil´s profile

profile image of Phil
Male, 1974
Leeds, United Kingdom