Debenhams

A decent company being let down by it's poor online CS

As a customer, I understand I'm quite demanding.

When I place an order, I expect it to be delivered well packed, in reasonable time and as described.

What I don't expect is to be given false promises by the etailer and it's couriers.

I always request parcels be delivered to my own address and signature obtained. For orders over £50, I consider this a fair request.

Debenhams told me Yodel could do this.
Yodel did not.
Debenhams then told me Yodel cannot do this.

To add insult to injury, both my parcels were delivered halfway up the road without delivery cards being posted through to my address.

Were it not for honest folk, I fear my parcel would never have turned up.

Proof of how little Debenhams respect their customers is their failure to respond to my last email.

It's the first and the last time I will be using Debenhams, online or instore - you taint not only the online experience with such incompetence.