I found an old mobile phone that I was about to bin. I decided to pop onto the mazumamobile website to see if I could get anything for it. turns out I could so I did all the bits and they sent me the postpack. Upto this point everything was perfect and simple.
I posted the phone to them and they e-mailed me to say that it was reported as "lost/stolen". This is where the wheels fell off. They refused to give the phone back to me so I could sort it out. They gave me the name of some website to go to to see why it was blocked. To cut a long story short, I had to do all the running around to find out why my phone was supposedly listed as stolen. Turns out it was incorrectly listed as stolen. My point here is that Mazuma mobile did nothing to help me and refused to give the phone back to me as it was against the law. It was only when I threatened to get the police involved did something get done. I did get the phone unblocked and mazumamobile did give me my money due without any further problems. Mazumamobile is a great system and is very simple to use, just dont expect any help from thier "customer service".
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