Honey´s profile

Reviews (2)


great clothing, rubbish returns time scale and being kept informed.

Loved the boohoo website, really simple easy to use. great clothing choices. fantastic value for money, fresh on trend styles. However is really lacking in the refunds department. Takes a very long time from when you send your items back to actually get refunded. I have been waiting for nearly 3 weeks now. An order i did with another online company, I order after my boohoo order and ive already had the refund. Its such a shame, but it has put me off ordering again.

06 September 2013

Reply from boohoo.com

Hi there,

Thank you for taking the time to provide your feedback and for your lovely comments.

It is great to hear that you enjoy shopping with boohoo.com. I am sorry to hear that you have been let down by our returns procedure.

Although the majority of our returns are processed much sooner, we advise to allow 21 days for the returns process to be complete. I have looked into your account and I can confirm your refund has been processed within this time.

Your refund has been processed to your original payment card on 03/09/2013. It can take 3-5 working days for your refund to show in your account.

If you have any questions please do not hesitate to contact us at customerservices@boohoo.com, we are happy to help with any queries you may have.

Kind Regards,

Shoe Envy


Fabby company. Brillant 1st time buter experience. Will defo shop here again. Thanks shoe envy x

Honey´s profile

profile image of Honey
United States