I've been with this appalling excuse of a company for 9 months.
In that time I've had to call them, I kid you not! over 20 times, emailed them over 200 times, had 4 engineers out to 'fix' a problem which they are clearly so incompetent at.
One member of staff said "I understand you're having all these problems but it's not really classed as a problem"
I was offered £5 compensation as a result of my on-going issues with them!
How this company is still going I don't know.
They are the worse performing telecoms/broadband company in the UK.
(Some articles span over the past 2 years however, still applicable to date)
Review Centre - http://www.reviewcentre.com/reviews98376.html
The Guardian - http://www.guardian.co.uk/money/2011/jul/21/talktalk-worst-landline-broadband-ofcom
ThinkBroadband - http://www.thinkbroadband.com/news/4736-talktalk-rated-bottom-for-customer-service-in-ofcom-survey.html
BBC - http://www.bbc.co.uk/news/technology-19728143
Have a read then make your own mind up.
Honestly, take my advice, DON'T waste your time, effort or money !
TruffleJazz found this review useful
A customer had bought an item off me, assured me payment was on the way.
Being the (overly) kind person I am, prepared the parcel and postage in anticipation of pending payment.
1 week later, payment still not arrived.
Richard issued a refund for the postage costs for me.
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