I ordered some Leander accessories on the 1st of February and still waiting for the goods to be delivered. However, the payment was taken from my credit card last month already! I called the company many times as they would not provide regular updates on the status of my order. After calling three times without having a clear understanding of the situation, they offered a rather insulting discount of 4.9%, assuring me that the order was on its way. A few days later I had to chase the order again as they has not information to hand I later I got a call back from the manager [name], who told me that they lost the goods and had to re-dispatch the full order!! Also, they send you a tracking number, but the courier company does not even have a website, so WHAT IS THE POINT?! I asked him to reconsider the compensation but told me that it is the best they could do. This company is a joke and I would NEVER order from them again. Please also note that their refund policy is 7-10 working days, which is completely unacceptable.
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