CATH AND MICHAEL´s profile

Reviews (2)

BBC

I PLAYER

I THINK THE I PLAYER FACILITY IS BRILLIANT

Bride & Groom Direct

DISAPPOINTED !

HAD TO CHASE UP THE DELIVERY TIME AND ALSO WHEN THEY ARRIVED THEY WERE BENT BUT NOT CREASED.tHEY HAD BEEN SENT IN A BOX THAT DID NOT MATCH THE SIZE OF INVITE AND HAD BEEN PADDED OUT WITH BUBBLE WRAP.
WE WERE IN A RUSH TO SEND THEM OUT SO WE GAVE THEM A GOOD PRESS UNDER WEIGHTED MAGAZINES WHICH HELP AT BIT BUT WE HAD TO ACCEPT THIS.
NOT GREAT AND IT GOES WITHOUT SAYING WE WILL NOT BE USING THEM AGAIM OR RECOMMENDING THIS COMPANY.

01 March 2012

Reply from BRIDE & GROOM™ Direct

Dear Customer,
Thank you for taking the time to provide feedback. Usually we would reprinted orders with a 24 hour turnaround, after taking into consideration any customer circumstances.
I will look into this and will contact you today to discuss and hopefully regain some confidence in our service.
Kind regards,
Karen Gilligan
Customer Service Manager

CATH AND MICHAEL´s profile

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CATH AND MICHAEL
Reviewer
United Kingdom

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