I put my car into Halfords Autocentre for an MOT as I got a 50% MOT voucher from the internet. My car is not that old, it certainly is no old banger. Halfords AutoCentre found about 5 faults with it and wanted £600 to fix them. Yet, these faults were minor: reg plate was a bit warn, bulb missing, a bit too much travel on the hand brake and a fault on the track rod end. Sure, the track rod end was a biggish problem (and probably the only real issue with not getting an MOT) but a estimate of £600 for repairs was simply taking the proverbial. A local garage fixed the lot for £140.Halfords also wanted to take my rear brakes apart also, they had not failed the MOT they just wanted to find further ways to illicit more business from me.
I am sorry but thinking up a figure of £600 to fix repairs is ridiculous. Only because you come through the door with a nicish car and you get a lift back in a newish car do they think you have money to burn. The rumour through the grape vine is that garages are failing MOTs on minor things so they can gain business.
My girlfriend and I purchased a double divan with mattress and headboard on the 4th January 2012 via the internet and we paid for it there and then, delivery was scheduled for 1st February 2012. On the morning of the scheduled delivery day we receive a message that the delivery cannot be made due to a problem in the warehouse, much to our chagrin, and disappointment.
Whinge #1: They could have informed us earlier (than day of delivery) that they could not meet their obligation for that delivery that day. Keeping us informed would not have killed them.
No news from them for a week or so, so we drop them a couple of emails, which go ignored, we call them up, and get a promise of a call-back, which does not happen. We just get fobbed off; we are ‘understood’ but no resolution for a delivery date. We visit a store, but are informed in a blunt kind of a way that any business on-line must remain on-line.
Some more time elapses. We call another couple of times (at least) over the weeks, send a couple more strongly worded emails also, and we get a delivery date. [This] by now is a whopping one month and one day later than their original delivery date.
Whinge #2: If would not of killed them to keep us informed of events with our order throughout the process. If we had not chased them, then we would have been in the dark.
You have got to question the integrity of this company. I mean, the mattress that we ordered was a brand by another company, so, surely, most of the hard work is done (i.e. it does not have to be made), a divan does not seem particularly complicated to fabricate, and a head board, well, it is not rocket science is it? Humanity has been put into space, atoms have been split, yet, this bed company seems to have difficult delivering a bed on time, and initially requiring a month to achieve it, and a month later it still has not achieved it.
We specifically chose this company as we believed that it was a national company that was organised, that they would be able to deliver on our order. We did not want to go to some dodgy dealer in some back alley somewhere, as we did not want to receive bad service. I recognise the irony.
How this company is still in business beggars belief and I am sure that when people read the terrible reviews on TrustPilot of Dreams, I am sure that they will come to the conclusion that not all these of reviewers can be wrong. I only hope that they have read these reviews initially, before going to Dreams with their plastic, as I wish we had done.
I write this review whilst lay on an old mattress on the floor awaiting for said delivery which is apparently today, where, my partner and I have slept for the last month like, at best students, at worst vagabonds. We had thrown away our old bed frame as we were expecting a delivery. We ‘live and learn’ is the stoic philosophical adage.
Whinge #3: How hard can it be to deliver a bed in a reasonable time frame?!
This is the 58th day, still no delivery and this is the second promised delivery date which has been a failure, too many false promises, too many lies, we will be seeking a refund.
if there is difficulty obtaining our refund then it will be the legal system
Adam found this review useful
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