Sarah´s profile

Reviews (3)

Yodel

Shouldnt be allowed to operate

It took me 2 months to get my first order and this one has taken a week already - phone calls are never answered and they have the nerve to charge you for them

Notonthehighstreet

Do not buy vouchers

2 of my friends bought me vouchers. I ordered the present I wanted. NOTHS cancelled the order as it was out of stock.

It has been 4 months and 25 phone calls and they will not recredit the money to my account or let me rebuy a different gift.

They are saying they can't work out where the voucher money has gone.

Feel really bad as it wasnt my money in the first place.

Icedoutgear

Stay Away

They are quick to take your money but dont deliver the goods!!!

Stay away from this website it is a con

Michael Jensen found this review useful

05 August 2010

Reply from Icedoutgear

Sarah, recently we at www.icedoutgear.com came accross your complaint. We would like to first apologize for any errors or problems you might have experienced with us. In your complaint, you state that you have not received the item you purchased. If this is the case, please feel free to contact us right away. You may email me directly at Jason@icedoutgear.com I am the sales and customer service supervisor. I assure you that I will look into this order personally and contact you with a resolution. If you have not received your order, it might have been an issue with our shipping dept. or an error in delivery with the carrier we selected. Regardless, we assume full responsibility and would like to resolve this and regain your trust and business. You may contact us toll free at 866 442 5464 Mon through Fri 8am to 5 pm PST or via email at any timeThank you and we are looking forward to hearing from you

Sarah´s profile

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Sarah
Reviewer
Female, 1977
United Kingdom

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