I only wish I could give a minus rating. I bought a coffee machine off them a month ago only to find that it was faulty. Their website says all the right things about returns and customer service etc but in reality they are difficult to contact and impossible to deal with.
When I did manage to contact them I did everything as instructed even down to providing them with a video of the problem with the machine (all within days of it being delivered). A video that clearly shows that the machine doesnt add any coffee into the coffee making part of it and therefore isnt very good as a coffee machine.
My final conversation with them went as follows "It would not be worth sending you a replacement as it is obvious that the machine works perfectly well and the problem is that you do not know how to use it"
I do not rate them for customer service at all.
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