Jo Steventon´s profile
Reviews (8)
First4magnets
Unbelievable service
I ordered the magnets late one day and only selected standard postage expecting them probably in about five days. I was amazed when they turned up the following morning and that's to Scotland. The magnets are brilliant and extremely strong and I'd recommend them to anyone. The price was really good too compared to other places. I'd definately use them again. Thanks4magnets!
T Mobile
Wouldn't change
Had to call T Mobile to order a micro sim on Monday last. Pleasant, helpful and also no charge, arrived Tuesday morning. Never have to wait long to speak to someone and always really great helpful staff. Been with them a long time now and get great service even though I pay very little per month as am not a bit mobile user.
Amazon
Another great experience
Ordered an external hard drive on Thursday and as usual it arrived swiftly with no hassle and the cheapest price on the net. Add to this that I always log on via Nectar.com and so get my Nectar points, what more could one want.
Miele
Better than Hoover by miles!
Seven years ago I bought a Hoover. The worst piece of equipment I have ever purchased but paid a lot for it so had to make do. I cringed every time I had to vacuum and always ended up kicking the damn thing and being in a bad mood as well as exhausted from heaving the thing around. Eventually I bit the bullet and bought a new vacuum from Miele, again just about the most expensive one out there ( as the hoover had been) but what a difference. It is a joy to hoover, practically pulls itself along, and has an amazing ball joint type system which makes it so easy to steer. I also bought a ten year parts and labour warranty with Miele for £30 which also includes covering the call out fees. Iwould certainly look at Miele products again before anything else. Anyone want a redundant and useless Hoover cat & dog?!
Currys
A good experience
Despite the low ratings I have to say that I ordered a Miele cat & dog vacuum cleaner which Currys were the cheapest on and had no problems. It was delivered within five days, in perfect order. Admittedly I have had no problems and have taken out Miele's ten year warranty on parts and labour for £30 so shouldn't need to deal with Currys again.
I did go into Currys last year re a TV and although I didn't buy from them as they weren't the best price, the guy who talked to me about TV's (Perth branch) couldn't have been more helpful.
Hcgultralean
Beware!!!
I recently purchased a trial sample from this company for £5.95. 12 days later they deducted over £68 from my account followed by two further amounts of £74.95. According to them this is all in their 'terms and conditions' though on which page I have no idea. I received further products but the phone numbers on the dispatch notes were unavailable. I have had to cancel my card to stop further payments as the bank tell me that as they have my details they can continue to take money from my account. The one star rating is purely due to not being able to rate minus stars!
Welligogs
Flouting the law
I purchased a pair of waterproof leather boots over the internet which leaked as did a second replacement pair. When I had to send the second pair back I asked them to collect as I legally shouldn't have to pay the postage. They agreed but the next day rang & said they couldn't get the collection website to accept my address so could I organise it from my end and they would reimburse me. This I did and two weeks later received a third pair of boots along with a copy of my letter to them with " no postage refund to be issued, customers responsibility to get boots back to us" written across it. I rang & spoke to them having first checked with trading standards but they still refused to refund my £30 postage.
The 1979 sale of goods act states "section 48/2 If the buyer requires the seller to repair or replace the goods the seller must b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)
The company owner's attitude to this when I pointed it out was that he didn't agree and wasn't refunding it. I have since had the postage refunded to me by Barclaycard (as a goodwill gesture only) and so wont take it any further, small claims being the only other alternative and a lot of hassle plus possible costs. B/Cards advice for future ref is that I should have got their agreement to refund the postage in writing and then gone through Barclaycard for the refund.
My local trading standards office have checked their website and tell me their terms and conditions do not comply with the law and have reported them to their local TS office.
I have my money back now, though only after typing many letters and making numerous phone calls all costing time and money, but still feel infuriated that these people can get away with flouting the law in this way and creating hassle for honest customers.
Simply Electronics Ltd.
Appaling service
I purchased my Fuki Waterproof camera for a special holiday in October 09. Best price on net and camera arrived fine, no problems..... until it leaked and I had to return it to Simply Electronics. The returns procedure is lengthy, involved and very obstructive, with numerous 'get out' bits and pieces if you do not follow their procedure to the letter. They will only deal via email and put the phone down on me when I asked to speak to a supervisor in customer service. After a huge delay, several emails and lots of stress they eventually emailed me on 28th Dec and told me that fuji had said the leakage was not covered under warranty (remember this a waterproof camera!) and that they would send me a replacement for £99 - the original purchase price - or repair that one for £169. I called fuji direct to query this and after giving them the camera serial number, postcode and name of the company they said they had never had the camera at all. I eventually got the camera back from SE and sent it direct to Fuji who replaced it with a new one in five days. I emailed SE to tell them this and on the 28th Jan they emailed back to say that they sent the camera to Fuji under a different name!? Fuji tell me they have looked into the company but that as they are not supplying them directly can do nothing about it, they are apparently selling grey imports.
The camera is a brilliant little camera but pay a bit more and buy elsewhere.
Jo Steventon´s profile
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