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Reviews (1)

Bitzbox

Good.... but not awesome....

I have used Bitzbox on a number of occasions, but you need to be lucky to get exactly what you're after, as stock levels are hit and miss.

On this particular occasion my order was missing parts and so I emailed the company. As I'd not received any acknowledgement whatsoever within 24hrs (not even an automated response to manage expectations), I raised a dispute on Paypal, believing that the corporate domain attached to my email may have caused it to filter into their junk folder. I received quite an abrupt emailed response almost immediately and I explained the reason for my action as I have had part-orders with no response or resolution before.

I also raised concerns around an apparent fault with the shopping cart on the site, but the response was largely unsympathetic, even though it is ultimately costing them custom. In this instance, my spend reduced by more than half, after having to start the order from scratch when the shopping cart emptied itself.

Having worked in a highly customer-experience-orientated business for nearly a decade, perhaps my expectations of others are too high, but I resent being made to feel as though I am in the wrong when raising a complaint, even though the company is at fault.

I have now received the missing pieces from this order.

Being able to order specific components is extremely useful, but there are alternative sellers offering this function and I will seriously consider them next time around.

02 March 2012

Reply from Bitzbox

I appreciate your concerns regarding the software but please be aware that I didn't design it, I didn't code it and I sure as hell can't do anything about it nor would I dare try in case the whole thing stopped working. I'm sorry I'm not a highly skilled web developer.

It's also quite ridiculous to open up a paypal dispute after one day. Am I not allowed to take a single day off work in case an impatient customer such as yourself emails with a question that I must answer otherwise they will open up a paypal dispute?

Maybe your expectations are too high. I never made you feel like you were in the wrong either and I also sent you the parts that were missing from your order swiftly.

I would prefer it if you use another website in future. We have many satisfied customers who use our service and I would much rather that the most sought after bits went to them.

Pete´s profile

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Pete
Reviewer
Male, 1981
Brighton, United Kingdom

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