Alice Catterall´s profile

Reviews (1)

Awful experience, waste of time

Recently I booked a trip to new york with flights and hotel through expedia. I chose the Trump Soho New York hotel, and Virgin Atlantic flights and chose expedia because they were advertising the best rates. When I went back a day later to book it, the price had gone up. I deleted the cookies on my computer, and the price went back down again! Then when I pressed book now button, the price went up again. I booked online anyway, and having completed the entire process including entering credit card details and passenger info, the booking was rejected as the 'hotel was not available'. I rang Expedia customer service, and went through the entire booking process on the telephone again, only for it to be rejected as there was a problem with that particular hotel. Perhaps Expedia should stop advertising that deal if the hotel is not available...

What a waste of time. Seriously poor booking site, I found it impossible to compare the prices of hotels and flights as they kept changing. It was like dealing in stocks and shares, prices went up and down all the time and I have no idea if I was being conned...

Nastassia Ljungh found this review useful

Alice Catterall´s profile

profile image of Alice Catterall
Alice Catterall
Brighton, United Kingdom


I work in marketing for a leading conference company in London. I have a daughter and a husband and I live in Brighton, East Sussex, UK