Neil Scully´s profile
Reviews (2)
Comet
Comet Customer Services
We recently purchased a new TV for my 75 year old father, unfortunately after few days it developed a fault with the infa red so basically would not respond to the remote. Ok, no problem we thought, dissapointing but as it was so new we fully expected to be able to return to the shop for an exchange. Not so simple! My father took the TV back to Comet but they would not accept his word and sent him home again with the faulty TV and gave him a phone number to make an appointment with an engineer. On phoning to make an appointment the staff at the call centre when he finally got through to a real person advised him he needed to take the remote back to the shop as thay had equipment in store to test it. Back he went again to Comet again with the remote to be told what we already new. The remote is fine and the TV at fault. He then has to phone the helpline again to book an appointment for an engineer to come out. A week later the engineer turns up and signs a piece of paper to say the TV is faulty and can either be returned for exchange or sent away for repair. My father chooses to exchange so finally we have a result you think. Wrong! On arrival at store we are told the TV was end of line and no longer available. Ok, refund then please? No sorry we don't do refunds unless items are returned in original packaging unused! At this point we are running out of patience. Eventually we find a similar TV that we are happy with but it's £20 more expensive. We asked politely for this amount to be waivered due to phone calls, petrol, inconvenience etc. Sorry, we can't do that we don't make any proffit on TV's...(why have a shop full of them then) Then just as we are paying the extra £20 after a long debate they try to sell us an extended warranty at an inflated price and offer us a circuit breaker with a pretend discount!! These peolpe are really unbeleavable, they offer goods at competive prices but then prey on customers at the checkout with hard sell on addition items and insurance. The customer service and attitude of the staff is as bad as I've ever experienced and they even have the cheek to put a notice on the counter advising that they will not tollerate abuse or unreasonable customers which to me speaks volumes as thay are obviousley used to dealing with lots of unhappy customers!
GAK.co.uk
Takamine DI Plus review from GAK
I purchased a Takamine DI plus from GAK to use with my TAN16COV with a cooltube pre-amp. The service from GAK was fantastic, great communication and fast delivery. The product itself is a great companion for Takamine players using the cooltube as you do not need to purchase any more batteries the DI plus powers the cooltube and you can hook up to almost any device with it either on stage or in the studio. A slight disapointment is when using the buffered output to my Fishman Loudbox the boost function which I need for solo's is disabled so if you wish to use this function with your amp you will need to use the unbalanced output or balanced output if you have an XLR input on your amp. Good tool though.
Neil Scully´s profile
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