Yodel are the default couriers for Zooplus & are completely useless. Change courier to Parcelforce if you want your goods to arrive. Yodel will dump delivery anywhere if they can't easily find address. Also,
they couldn't be more unhelpful when contacted - they won't do anything so simple as to ask driver what he's done with it so it can be quickly retrieved - have to go through Zooplus & there has to be an "investigation". Took 6 days to get parcel - driver had dumped it at Tool Station branch about 3 miles away - not easily confused with a residential address. There are loads of terrible reviews about them on consumer websites. However, have no complaints about how Zooplus dealt with the complaint - I can only assume they use Yodel as perhaps they are cheaper.
pulse90 found this review useful
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