Thank you very much for taking the time to review your shopping experience at Jokers' Masquerade. We are sorry to hear that the item you received was faulty. Our customer services department would have been more than happy to issue you with a freepost return address and a replacement or full refund. The age range on the packaging is a US size not UK and does tend to come up on the larger side as explained within the sizing information. Please accept our apologies for any inconvenience the fault caused and look forward to welcoming you back to Jokers Masquerade' for your next fancy dress occasion.