Notified them of a house move three weeks ahead to move my phone and broadband. Over a period of a week I spent 7.5 hours on the phone to them, had over 20 emails from them, first confirming the order then cancelling it each time. Got sent from pillar to post to so many different call centres and just wasted so much time. Went with Sky in the end, all sorted in ten minutes and a personal visit from the engineer to check that all was working OK.
I would not recommend BT to anybody after my recent experience.
Can't fault them in anyway, always very fast delivery, well packed and excellent prices.
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